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FAQs

No two clients are exactly alike but there are some common questions. Browse through some of them here, or contact us to speak with a real person who can help you personally with everything you want to know.

How do I know which machine I need?

There are a number of factors to consider and this is where you need expert advice. Your budget, technical requirements, premises and business goals will help inform the best products for you. Our expert team will guide you through a consultation process and give you an evaluation report detailing your requirements and our recommendations - and it won't cost you a penny.

What if I'm just exploring my options?

We welcome that! We believe we offer the best and most comprehensive advice in the laundry and drycleaning industry. If you need to know what your options are, we are the people to help. At least that way you'll have a clear and transparent path forward, and we'll look forward to an opportunity to help you again when you're ready to take the next steps.

I know what I need, who do I contact?

Call or email us with some details of what you require and we'll get the right person to contact you directly.

What about ongoing operational costs?

We factor ongoing costs into account when we make our recommendations, but don't worry - all our calculations are transparent so you can see what is the best solution for you. Our online shop gives you the easiest way to order all the sundries you need, and at the best possible price.

How much do you need to know about my business?

As much as you are comfortable telling us. We encourage you to ask us questions and more importantly share your ideas so we can fully understand your needs, requirements and potential pitfalls as you grow, expand or start from fresh. We treat all customers with the utmost confidentiality and because we're leaders in our industry, we can often put you in contact with people who can assist all sorts of business needs.

What if there's a problem?

Our engineers are experts and travel regularly around the country to service and support our clients. We have one of the most comprehensive spare parts inventories in the whole of New Zealand but if we haven't got what you need, we can order it in or have it manufactured for you.

What makes you better than anyone else?

We know we're better because our clients tell us so. Our close relationship with leading manufacturers depends on our ability to support their brands with unconditionally superior service and expertise. But most importantly, we're truly passionate about finding the best possible solution for every client and continuing to work with them, to secure their most profitable business in every way.

what Clients Say

We have been using Bufa spotters (Tanex, Ferex, Medex, Secafix, Blodex and Oldazyme) for many years. The staff love the combination of effectiveness and safety in these products, especially when spotting delicate items.

Paul Kendall

Regal Dry Cleaners

Bowe have supplied our drycleaning stores with drycleaning consumables and chemicals for the past 7 years. I have always found their service and responsiveness to requests great.

Jeff

Sincerity Drycleaners, Vogue Drycleaners, Waikato Drycleaners

The fact that the average staff longevity in the company is 13 years indicates we love doing what we do for our customers and keep coming back for more... thank you customers !!!

Team Bowe

Bowe